ENDLESS POSSIBLITIES
Our Services
OUR FLAWLESS
Repair Services
At Mackays Family Jewellers, we are jewellery and watch repair specialists, with generations of experience and modern state of the art equipment.
We know how much your jewellery means to you, and take pride in helping you preserve your precious sentimental and monetary value. When you bring your jewellery in for repair, one of our expertly trained team will take the time to listen to your concerns, assess your jewellery and explain your repair options.
If you have any questions about how we can provide the best jewellery repair service available on offer, please call or come in for a free no-obligation jewellery check and quote.
- Remakes
- Remodelling
- Restoration
- Stone replacement
- Rhodium platting
- Resizing
- Re-shanking
- Re-shaping
- Clasp replacement
- Pearl restringing
- Stone polishing & recutting
- Chain & bracelet link repairs
- Soldering
- Cleaning
- Ring removal
- Watch repairs
- Watch battery replacements
- Claw tightening & Retipping
- Clock repairs
- Grandfather clock repairs
Beyond Repair?
In the rare instance that your jewellery is beyond repair, we can recreate your favourite piece for you with our custom remake service.
AFTER SALES SERVICE
We offer a complimentary annual ultrasonic clean and inspection service for all our custom made jewellery and signature designs.
Annual inspections are required to ensure gemstone settings are secure.
FINANCE
At Mackays, we offer several finance and interest free solutions allowing you to purchase the perfect piece today, paying a minimum deposit upfront and pay the rest off at a later date.
Ask in store about our lay-by and interest free payment plans available to approved applicants.
Our Warranty
We proudly offer a lifetime guarantee on our custom made jewellery and signature designs on workmanship subject to inspections every 6 months.
Lost, damaged or chipped diamonds and stones are not covered under our warranty and if the piece is noticeably bent, damaged or showing signs of improper care upon inspection, we can repair the piece at a cost.
For the very unlikely event of any stones falling out or becoming damaged, personal insurance is highly recommended.
Please note, our warranties are void if you take your piece to another jeweller for resizing or repair work. We do not take responsibility for work carried out by other jewellers.
We always recommend the purchase of an independent insurance for your precious jewellery. This will cover anything outside of our warranty and protect you for circumstances out of your control, such as theft.
FIND YOUR RING SIZE
Use our guide to find the right ring size for you or our loved one
JEWELLERY CARE TIPS
Find ways to look after your treasured possession
QUALITY PIECES
Product Sourcing
We source only the most exquisite finished and highest quality raw materials (including diamonds, gemstones, pearls and metals), and we regularly attend local and international buying trade shows to stay up to date on the latest jewellery trends.
We have access to a large network of local and international suppliers, for any special stone or material requests, and we are happy to source anything within your desired budget.
SHIPPING
Complimentary shipping on orders over $100
CUSTOMER SUPPORT
Have any questions? We are always here to help
DIAMOND EDUCATION
A comprehensive guide to picking your diamond
RING SIZE GUIDE
Unsure what size to order? Check your size here