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Our Services


Repair Services

At Mackays Family Jewellers, we are jewellery and watch repair specialists, with generations of experience and modern state of the art equipment.

We know how much your jewellery means to you, and take pride in helping you preserve your precious sentimental and monetary value. When you bring your jewellery in for repair, one of our expertly trained team will take the time to listen to your concerns, assess your jewellery and explain your repair options.

If you have any questions about how we can provide the best jewellery repair service available on offer, please call or come in for a free no-obligation jewellery check and quote.

  • Remakes
  • Remodelling
  • Restoration
  • Stone replacement
  • Rhodium platting
  • Resizing
  • Re-shanking
  • Re-shaping
  • Clasp replacement
  • Pearl restringing
  • Stone polishing & recutting
  • Chain & bracelet link repairs
  • Soldering
  • Cleaning
  • Ring removal
  • Watch repairs
  • Watch battery replacements
  • Claw tightening & Retipping
  • Clock repairs
  • Grandfather clock repairs

Beyond Repair?

In the rare instance that your jewellery is beyond repair, we can recreate your favourite piece for you with our custom remake service.


Mackays Family Jewellers offers a complimentary annual ultrasonic clean and inspection service for all our custom made jewellery and signature designs. Annual inspections are required to ensure gemstone settings are secure.


At Mackays Family Jewellers, we offer several finance and interest free solutions allowing you to purchase the perfect piece today, paying a minimum deposit upfront and pay the rest off at a later date.
Ask in store about our lay-by and interest free payment plans available to approved applicants.

Our Warranty

We proudly offer a lifetime guarantee on our custom made jewellery and signature designs on workmanship subject to inspections every 6 months.
Lost, damaged or chipped diamonds and stones are not covered under our warranty and if the piece is noticeably bent, damaged or showing signs of improper care upon inspection, we can repair the piece at a cost.
For the very unlikely event of any stones falling out or becoming damaged, personal insurance is highly recommended.

Please note, our warranties are void if you take your piece to another jeweller for resizing or repair work. We do not take responsibility for work carried out by other jewellers.
We always recommend the purchase of an independent insurance for your precious jewellery. This will cover anything outside of our warranty and protect you for circumstances out of your control, such as theft.


Use our guide to find the right ring size for you or our loved one

Ring Size Guide >


Find ways to look after your treasured possession

Care Tips >


Product Sourcing

We source only the most exquisite finished and highest quality raw materials (including diamonds, gemstones, pearls and metals), and we regularly attend local and international buying trade shows to stay up to date on the latest jewellery trends.
We have access to a large network of local and international suppliers, for any special stone or material requests, and we are happy to source anything within your desired budget.



Accurate jewellery valuation is a demanding and highly technical profession that draws on many areas of expertise and knowledge. Detailed and comprehensive reports are essential when claiming insurance for loss, stolen, or damaged items, when seeking a fair price at a sale or if you want to purchase a new piece of jewellery.

At Mackays Family Jewellers we can provide an assessment that is based on accredited education and extensive training in gemmology, diamond grading / technology and valuing. Regular market research is also undertaken, which is a vital source of information on the latest materials and resources.

Through the National Council of Jewellery Valuers *NCJV) we also have access to a network of other experts for technical advise, resources and information on industry issues. For further information on how we can assist you with your jewellery valuation needs, please get in contact.